KINN´S THE ADMINISTRATIVE MEDICAL ASSISTANT, AN APPLIED LEARNING APPROACH, 14TH EDITION

PART 1 - Introduction to Medical Assisting
1.The Professional Medical Assistant and the Healthcare Team
2.Therapeutic Communication
3.Legal Principles
4.Healthcare Laws
5.Healthcare Ethics
6.Introduction to Anatomy and Medical Terminology
7.Patient Coaching

PART 2 - Fundamentals of Ambulatory Care Administration
8.Technology
9.Written Communication
10.Telephone Techniques
11.Scheduling Appointments and Patient Processing
12.Health Records
13.Daily Operations and Safety
14.Principles of Pharmacology

PART 3 - Coding and Medical Billing
15.Health Insurance Essentials
16.Diagnostic Coding Essentials
17.Procedural Coding Essentials
18.Medical Billing and Reimbursement Essentials

PART 4 - Advanced Ambulatory Care Administration
19.Patient Accounts and Practice Management
20.Advanced Roles in Administration

PART 5 - Assisting with Medical Specialties
21.Medical Emergencies

PART 6 - Job Seeking
22.Skills and Strategies

Glossary
Index

More than any other product on the market, the most successful Medical Assistants begin their careers with Kinn. Trusted for more than 60 years, Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 14th Edition teaches you real-world administrative skills essential for a career in the modern medical office - always with a focus on application through unfolding case scenarios, critical thinking questions, procedure videos, and interactive exercises. The reorganized 14th edition includes expanded content on topics from professionalism and interpersonal skills to billing and coding, electronic health records, and practice management as well as a new chapter reviewing medical terminology, anatomy and physiology, and pathology. With an easy-to-read style and practical focus, paired with a full complement of separately sold adaptive solutions, real-world simulations, EHR documentation experience, and HESI remediation and assessment - you’ll learn the leading skills to prepare for certification and a successful career in the dynamic and growing Medical Assisting profession.

Features:
• Comprehensive coverage of all administrative procedures prepares you to run a medical office.
• 65 step-by-step illustrated procedures with rationales break down key administrative skills to master.
• Applied approach to learning helps you use what you’ve learned in a real-world setting, including case scenarios, critical thinking exercises, procedures videos, and interactive online activities.
• Thorough EHR coverage with access to hands-on activities incorporates use of SimChart® for the Medical Office software (sold separately) designed to ensure that you are practice-ready.
• Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions.
• Summary of Learning Objectives serves as a checkpoint and study tool.
• Robust companion website includes chapter quizzes, sample certification exams, procedures videos, and interactive exercises.
• Patient education and legal and ethical features help relate content to practical use.

New To This Edition:
• NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation.
• NEW! Reorganized and expanded content covers medical office accounts, collections, banking, and practice management to build a deep understanding of the workings of a medical office.
• NEW! Artwork focused on the workings of a modern medical office includes updated illustrations and photographs of procedures and medical records.
• NEW! Expanded and updated sample certification exams help you practice and prepare for certification.
• NEW! Streamlined presentation refines organization and writing for easy comprehension.
• NEW! Coverage of patient-centered care featured throughout textbook.

Authors
• Brigitte Niedzwiecki, RN, MSN, RMA, Medical Assistant Program Director & Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin.
• Julie Pepper, BS, CMA (AAMA), Medical Assistant Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin.
• P. Ann Weaver, MSEd, MT(ASCP), Medical Assistant Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin